You’ve probably had a few of these emails hit your inbox recently. All CFFM staff have moved off-campus to work from home and are trying to balance work and home life like many of you. We wanted to give you a quick update from the FINPACK support perspective:
1. Emailing tech support at firstname.lastname@example.org has not changed and is working as usual.
2. Calling tech support at 800-234-1111 between 8:00 am and 4:30 pm Central Time is also working. Our support staff members are answering this number from home.
3. Since we are all working from home, calling our individual phone numbers will go directly to voice mail. Leave us a message and we will return your call, or send us an email. Our staff directory is at https://www.cffm.umn.edu/people
Just like all of you, we’re adjusting as we go. We are testing our business continuity plan that we hoped never to use and are functioning well. We appreciate your partnership, your patience, and your trust. Please let us know if you have any questions or concerns about FINPACK support.
Be healthy, safe, and well!
The FINPACK Team